Terms Of Sale 

PLEASE READ THE ENTIRE DOCUMENT BEFORE DECIDING TO PURCHASE WITH US!

It is ESSENTIAL you read AND agree to how we conduct our business 

BEFORE ordering!!

LEAD TIMES

 

As of the 1st of December 2021 all sabers available on our website or ETSY are now strictly READY TO SHIP and will ship in 1 - 3 business days of the order being placed.

Unfortunately WE ARE NOT responsible for time frames or missed events such as birthdays, conventions, or their time frames though we really do try our best to accommodate customers but due to demand and the time it takes to create these pieces unfortunately this is in no way guaranteed due to the nature of how these are made and the couriers used

 

Refunds 

 

We strictly do not offer Refunds, Cancellations, or Returns on our products or any services offered including installs. 

 

Our products are handcrafted to order and made specifically for each customer. 

 

This is also applies to any deadlines, issues with construction times, or Buyer's Remorse. 

 

Due to customers attempting to circumvent our policies and open a PayPal case we have to mention at this point that PayPal only covers the buyer for non delivery of a Custom Made Item item which as these are handmade to order includes our work, any fraudulent PayPal claims will be fiercely contested, all of our sabers are thoroughly photographically documented for condition and function before it leaves our workshop, we do this solely to protect ourselves.

In the event of any Customer service based discretionary refunds being offered these are actioned within 30 - 60 days of the agreement, the reason for this is that we have to re-coop the cost of the build up to that point, we are a small business and every saber counts towards to the full up keep of our business and livelihood.

 

Shipping

Domestic Shipping via Royal Mail Special Delivery Next Day

 

We ship all international orders via UPS or USPS we will not use any other courier or shipping company, our sabers are shipped fully tracked and insured and must be signed for by an adult, when your saber ships you will be updated through Etsy with your tracking details.

DCSabers is NOT responsible for any delays or damage caused by international inspection agencies/customs agencies. 

 

All of our sabers are packed and fully protected for transit. 

 

International buyers may be charged a handling fee and or customs tax chargers when importing our work, we have nothing to do with this process and it is completely out of our hands. 

 

Warranty 

 

Should there be an issue with the products function and it is covered under our warranty we will be happy to service or replace the product at our discretion. 

 

Warranty information can be found HERE

 

Customers outside of the warranty period are still encouraged to get in touch as we still may be able to help. 

 

FAQ

Q. Can i ask for an update on my pre 1st of December order

Of Course :) but you must understand that although work starts immediately your saber will most likely not be ready before the estimated stated time, it can take 7 working days to reply to you due to how busy I am, and unfortunately because I am family man as a rule I rarely answer after hours or at the weekend and within UK holidays.

Our Custom Lightsabers are totally hand made and because of this are complicated and extremely time consuming to make, where the customers sees the finished product behind the scenes many many hours have tirelessly gone into its production.

 

We totally understand customers are excited to receive their sabers but with any reputable handcrafted saber manufacturers their work is like art to them and art takes time, we are no exception. 

Q. How long will my DCSabers One Off Commission / Master Build take.

A. These sabers and installs are our FINEST work and have no set time frame, and can sometimes take 6 MONTHS TO A YEAR or more, we do and will not rush these jobs in any way and honestly, to produce our best work we cannot be pressured into doing so, again, you MUST agree to this before ordering.

Q. Can I have a removable 18650 li-ion Battery in my saber?

 

A. Unfortunately not at the moment, we are developing a new chassis to accommodate but currently due to warranty restrictions we only offer the highest quality wired in batteries. 

 

Q. The shipping costs seems expensive, why is that?

 

A. Anything sent in the UK is always sent via Royal Mail  we do this because our sabers are best left out of the mailing system as much as possible.

 

We ship internationally via UPS because they give us the best security options against fraudulent claims of non delivery, they also have a full tracking system which benefits our customers.

 

Q. It says that some of your sabers are rated for full contact controlled combat what does that mean?

 

A. Certain models we offer are constructed in such a way that they are capable of withstanding the force of two sabers being fought with such as in Ludo Sport, this does not make them indestructible, sabers do not like to be dropped, thrown, or otherwise mistreated in any way and doing so will affect your warranty.