Policies of Purchase and FAQ
This document out lines DCSabers Policies of Purchase and has a customer FAQ attached.
We strictly do not offer Refunds, Cancellations, or Returns on our products or any services offered including installs.
Our products are handcrafted to order and made specifically for each customer.
This is also applies to any deadlines, issues with construction times, or Buyer's Remorse.
We are not responsible for events such as birthdays, conventions, or their time frames though we do try our best to accommodate customers but due to demand we can unfortunately no longer guarantee this.
Wed like to mention at this point that PayPal only covers the buyer for non delivery of a custom item which includes our work, any fraudulent PayPal claims will be fiercely contested, all of our sabers are thoroughly photographically documented for condition and function before it leaves our workshop.
Any the event of any Customer service based discretionary refunds being offered these are auctioned within 30 days of the agreement.
Domestic Shipping via Royal Mail Special delivery next day by 1pm.
We ship everything international STRICTLY via UPS we will not use any other courier or shipping company, our sabers are shipped fully tracked and insured and must be signed for by an adult.
DCSabers is NOT responsible for any damage caused by international inspection agencies/customs agencies.
All of our sabers are packed and fully protected for transit.
International buyers may be charged a handling fee and or customs tax chargers when importing our work, we have nothing to do with this process and it is completely out of our hands.
Should there be an issue with the products function and it is covered under our warranty we will be happy to service or replace the product at our discretion.
Warranty information can be found HERE.
Customers outside of the warranty period are still encouraged to get in touch as we still may be able to help.
Q. How long will it take to make my saber?
A. This is probably the most open ended
question we have to regularly answer, as soon as you order with us work starts immediately to prepare the raw materials, acquire required internal parts and get the ball rolling on the job.
We ESTIMATE lead times are around 10 weeks +/- but we’ve had situations in the past such as component shortages and work loads through busy periods such as Christmas that have escalated lead times greatly if such outcomes present themselves we ask our customers to be patient with us, we want to send your work out to you as much as you want to receive it.
**For up to date lead time estimates please check on our home page**
Custom Lightsabers are complicated and extremely time consuming to make, where the customers sees the finished product behind the scenes many many hours have tirelessly gone into its production.
We totally understand customers are excited to receive their sabers but with any reputable handcrafted saber manufacturers their work is like art to them and art takes time, we are no exception.
Q. How long will my install take?
A. We offer out install service as a secondary role to our main line of work.
If we are at a nominal work load with no set backs or component shortages a time frame is estimated at around 8 weeks, if we are busy on our own line or facing significant set backs this date can be pushed back, sometimes going over the original estimate by many many weeks.
However with so many 'Insta-Smiths' popping up almost daily, finding a reasonably priced install service that fully covers you for a year after completion is increasingly difficult we still want to offer a quality service to these customers.
Q.How long will my DCSabers One Off Custom Build/install take.
A. These sabers and installs are our FINEST work and have no set time frame, and can sometimes take up to a year or more.
Q. Can I get an update on the progress of my
saber or install?
A. When you order a saber or book a service with us you will be invited to join our update service and assigned a unique ticket number. We endeavour to update this document twice a week with the most up to date information on all our builds and services.
Due to the sheer volume of work we now do and being such a small team we can no longer offer on the fly updates through our social media outlets / etsy / Email.
However we will make every effort to keep you informed if the saber goes over its ESTIMATED time frame as to the nature of the delay and further information on assessing a more refined lead time estimate.
Q. Can I have a removable 18650 li-ion Battery in my saber?
A. Unfortunately not, due to warranty restrictions we only offer the highest quality wired in batteries.
Q. I’d like to book an installation service, can I supply the parts?
A. Again unfortunately no, We used to offer this as a possibility but over the course of our business we found more and more that we could not trust supplied components enough to offer a warranty so we had to remove this as an option.
Q. The shipping costs seems expensive, why is that?
A. Anything sent in the UK is always sent via Royal Mail Special Delivery Next Day by 1Pm we do this because our sabers are best left out of the mailing system as much as possible.
We ship internationally via UPS because they give us the best security options against fraudulent claims of non delivery, they also have a full tracking system which benefits our customers.
Q. It says that some of your sabers are rated for full contact controlled combat what does that mean?
A. Certain models we offer are constructed in such a way that they are capable of withstanding the force of two sabers being fought with such as in Ludo Sport, this does not make them indestructible, sabers do not like to be dropped, thrown, or otherwise mistreated in any way and doing so will affect your warranty.