Policies

DCSabers Policies

Hey there! Before you place an order, please take a few minutes to read through our policies. We know it's not the most exciting read, but it'll help make sure everything goes smoothly!

PAYMENTS

We handle all payments through our website unless your order needs a custom invoice—then we’ll sort that out directly. Klarna payment options are available only to UK residents for now (fingers crossed for international soon!). You’ll receive a digital contract for Special Order sabers, which must be signed before we start work. This contract covers everything from timelines to returns.

HOW LONG WILL IT TAKE TO GET MY SABER?

Custom Sabers: Our special order sabers have a lead time of up to 6 months unless we say otherwise. We’ll always aim to get it to you sooner, but with everything being handmade by just one person, quality takes time! RTS (Ready To Ship) Sabers: These sabers are already built and ready to go. After a final check, RTS sabers are dispatched within 2-5 business days. Got a special date in mind? We’ll do our best to accommodate birthdays or conventions—just let us know before you order. We can’t promise anything, but we’ll always try. We are not responsible for missed events, such as birthdays or conventions, but we genuinely do our best to meet special requests if possible.

UPDATES ON YOUR ORDER

Due to the high demand and custom nature of our work, we can’t provide bespoke updates on individual sabers. However, we share our progress regularly through live streams and in our Discord community.

CANCELLATIONS & REFUNDS

If You Need to Cancel

Within 24 Hours: You can cancel for a full refund, no questions asked. After 24 Hours: We’ll refund you, but with a 10% fee to cover costs of parts and initial work. After 15 Days: A 25% fee applies, as production on your custom saber will have begun. For Master Builds: A 50% non-refundable deposit is required. The remaining 50% is due upon completion. Non-Cancellable Orders: Mystery Sabers, Master Builds, and Project Builds are not eligible for cancellation under any circumstances.

CONTRACTS AND CHARGEBACKS

To keep things fair and clear, custom orders come with a simple contract that sets expectations on both sides. We’ll send this within 24 hours of your order. The contract is legally binding and helps us protect against chargeback fraud. You’ll need to sign it before we start building your saber.

RETURNS

Sabers must be in their original, unused condition to qualify for a return. Contact us within 14 days of delivery, and we’ll get you set up with a return label. Once we receive the saber, we’ll inspect it and issue a refund within 14 business days, minus a 20% return fee and excluding original shipping costs. The customer is responsible for all return shipping costs and ensuring the saber is securely packaged. Important: Custom or personalized sabers, including unique etching or additional customization, are not eligible for return.

WARRANTY & REPAIRS

If your saber has a legitimate fault within 14 days of delivery, and we can’t fix it remotely, we’ll sort out a refund or replacement. After 14 days, our standard DCSabers Warranty applies. Warranty details can be found here. Customers outside of the warranty period are encouraged to contact us, as we may still be able to assist.

SHIPPING

We ship via UPS with full tracking and insurance. An adult signature is required on delivery. Free shipping is available on orders over £750. International buyers may be charged handling fees or customs taxes when importing our work. These charges are out of our control and are the buyer’s responsibility.

HARASSMENT POLICY

We’re all about good vibes. We treat everyone with respect and expect the same in return. Threats, blackmail, or harassment of any kind won’t be tolerated. If we receive any kind of hostile behavior, we’ll end communication. Your saber will still ship, but it’ll be your last order with us.

WHY DO WE CHARGE FEES FOR RETURNS & CANCELLATIONS?

When you place an order, we start buying materials and crafting your saber. If you change your mind, we’re often left with custom parts and lost time. The fees help cover these costs and keep our small business running smoothly. That said, we offer a 24-hour grace period where you can cancel without any fees. We often hear, “You can just sell it to someone else!”—unfortunately, it’s not that simple. Many of our pieces are highly customized, and resale isn’t always possible.

Still have questions? Feel free to reach out before you buy. We want you to be as excited about your new saber as we are about making it!

DCSabers Privacy Policy

At DCSabers, your privacy matters to us. We're committed to keeping your personal information safe and only using it in ways that benefit you. Here's everything you need to know about how we handle your data.

INFORMATION WE COLLECT

We collect a few types of information to provide you with the best experience possible:

Personal Information: When you create an account, make a purchase, or sign up for our newsletter, we collect details like your name, email address, phone number, shipping address, and billing information.

Usage Information: We track how you use our website, such as which pages you visit, how long you spend on the site, and what items you add to your cart.

Device and Browser Information: We gather information about the device and browser you use to access our site, including your IP address, operating system, and browser type.

HOW WE USE YOUR INFORMATION

We use your data to:

Process and fulfil your orders, including shipping and billing.

Communicate with you about your orders, your account, and special promotions.

Improve our website, products, and services based on your usage patterns.

Keep our website and users safe from fraud and security risks.

Comply with legal requirements and respond to lawful requests from authorities.

SHARING YOUR INFORMATION

We never sell your personal information to third parties. We may share your data with trusted partners who help us provide our services, such as payment processors, shipping providers, and marketing partners. These partners must protect your data and only use it as needed to support our services.

DATA RETENTION AND SECURITY

We keep your information only as long as needed to provide our services, comply with legal requirements, or resolve disputes. We use industry-standard security measures, including SSL encryption and secure storage, to keep your data safe from unauthorized access or misuse.

YOUR RIGHTS AND CHOICES

You have the right to:

Access, update, or delete your personal information at any time.

Opt-out of marketing communications through the “unsubscribe” link in our emails or by contacting us directly.

Request more information about how we use your data by reaching out to us at DCSabersuk@gmail.com.

CHANGES TO THIS POLICY

We might update this policy from time to time to keep up with changes in our practices or legal requirements. If there are significant changes, we’ll let you know through our website or by contacting you directly.

If you have any questions or concerns about our privacy practices, feel free to get in touch at DCSabersuk@gmail.com. We're here to help!

DCSabers Delivery Policy

At DCSabers, we want to make sure your saber gets to you safely and on time. This delivery policy explains how we handle shipping, delivery times, and what to expect when your order is on its way.

DELIVERY AREAS

We ship within the United Kingdom and to select international destinations. Some countries may have import restrictions or additional fees for certain products. It’s up to the customer to check local customs regulations before ordering to avoid unexpected costs.

DELIVERY CHARGES

Shipping costs are calculated based on the size and weight of your order, as well as where it’s headed. You’ll see the total delivery cost at checkout before you confirm your purchase.

DELIVERY TIMES

Once your custom saber is complete, we aim to ship it within 1-3 business days. Delivery times depend on your location:

United Kingdom: 1-3 business days via Royal Mail Rest of the World: 5-15 business days via UPS

These are estimated times—delays can happen due to customs, local postal services, or weather conditions.

ORDER TRACKING

When your saber ships, you’ll get an email with a tracking number. You can use this to keep an eye on your package through the courier’s website.

FAILED DELIVERIES

If a delivery fails because of an incorrect address or if no one is available to receive the package, the courier might return it to us. If this happens, the customer is responsible for any extra shipping fees to resend the package.

CUSTOMS AND IMPORT DUTIES

For international orders, any customs fees, taxes, or import duties are the customer’s responsibility. These costs aren’t included in the price of the saber or the shipping fee.

DAMAGED OR LOST PACKAGES

If your package arrives damaged or goes missing in transit, get in touch with us right away. We’ll work with the courier to resolve the issue and arrange a replacement if needed.

CHANGES AND CANCELLATIONS

If you need to change or cancel an order, reach out to us as soon as possible. We’ll do our best to help, but once an order has shipped, we can’t make changes or cancellations.

IMPORTANT NOTE

DCSabers WILL NOT undervalue packages for international shipping. Doing so is considered fraud and carries a penalty of up to £10,000 per parcel.

If you have any questions or need help with your delivery, email us at DCSabersuk@gmail.com. We’re here to make sure your experience with DCSabers is awesome from start to finish!